Over the coming weeks we will be posting some information regarding what we are about here at A.I.D. Fuel Card Services. To start with, Hollie from our customer service team has written a short overview of the customer service experience already enjoyed by our growing client base.
At A.I.D we appreciate the true value and importance of customer service; our main aim is to keep our customers happy. We know that when you dial you don’t want to be met with a queuing system, which is why we pride ourselves on speedily answering all calls; a simple aspect but we know that this makes a huge difference to the customer experience.
Your call will be answered and dealt with directly by our customer service team, so no automated services- we will answer and direct your call (if necessary) to the right place! We prefer to do things like this so that we can get to know you and your account needs- if we know how you like to operate we can specifically tailor the service that we provide for you.
The customer service team like to establish contact as soon as the account details are in place, this gives us a chance to present ourselves as your first main contact point should you need us at anytime. All customer enquiries are actioned immediately and we make sure that we keep you updated on any changes- even if they may not affect you right away. If any problems are experienced with the card (i.e. network issues etc), and the customer feels that they want something else, we can provide unbiased guidance and advice in recommending another fuel card- all at NO extra charge.
Hollie – Customer Service
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