Frequently Asked Questions
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How can fuel cards help my business?
Fuel Cards enable you to have:
Control over driver expenditure.
Less administration time and paperwork.
Possible savings on fuel purchases.
VAT receipts in compliance with EU Legislation 6th Directive.
Greater security.
Improved cash flow.
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Why should I use A.I.D. Fuel Card Services?
At A.I.D. we have:
Over 30 years experience within the industry.
Dedicated customer service team.
Real people ready to take your call, not an automated service.
Clear, concise invoicing.
Invoicing and management reports in compliance with the EU Legislation 6th Directive.
FREE secure online account management to access your account at any time.
FREE price notification by text message or email, if required.
No minimum usage requirement.
No hidden costs.
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What is online account management?
This is an online service available via our website where you can instantly access transaction details easily and quickly 24/7.
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How do I know what I will pay?
Prices are always shown clearly on your invoice, however we are able to notify you of your price in advance, via email/text should you require it. There is no charge for this service.
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Are there any hidden costs?
There are NO hidden costs; you only pay for the fuel that you draw. Fuel cards and a site directory are provided FREE of charge for each account. There is only a small unused card charge of 85p if the card is not used in an entire calendar month.
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Will I be tied into a contract?
No, there is no minimum contract period.
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No set up fee, no card charge so how do you make your money?
Some companies charge for the issue and reissue of cards, they charge for directories and even paper invoicing. At A.I.D. we simply make our money out of fuel. We supply competitive rates and provide excellent customer service to maintain and increase our loyal customer base as mentioned in our customer testimonials.
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How is the price calculated?
Each card has a different pricing structure. We are happy to explain how each price is calculated so please contact the customer service team for further information, or simply click on the individual card.
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Our company has various depots in different locations. How does this affect invoicing?
Each depot can be invoiced independently or centrally with various cost centres/subtotals dependent upon your preference.
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Which card should I choose?
Each business has different needs. If you are unsure of which card to apply for, simply contact our experienced customer service team. They will happily help to advise you on the most suitable card system to suit your requirements, taking into account your location and the relevant sites for your needs.
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Where can I use my card?
This depends on which card you have. A site directory is provided once an account is opened and FREE satellite navigation system downloads are also available with most of the fuel card systems. Alternatively contact our customer service advisors for an up to date site list.
For a quick look at the sites near you simply click on the links on the individual card pages.
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What if I am not entirely happy with the fuel card I have chosen?
Should you not be entirely happy with a fuel card system provided by A.I.D. Fuel Card Services, we can cancel it and set you up on one of our other ones at no extra cost to you. What's more, we will not charge you for any new cards issued.
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How do I open an account?
We have a number of options so you have a choice of which fuel card system is best for you. If you have already chosen a card, the quickest way is to print an online application form, complete, and return to us.
If you are uncertain and would like more information call and speak to us directly on 01543 465739 or email info@aidfuelcards.co.uk
