Why are PIN numbers necessary?

PIN numbers are now common place on payment cards, offering greater security and customer protection to point of sale transactions. UK debit and credit cards have carried this feature since 2005 to combat the fraudulent use of payment cards.

Your Shell cards will now also carry this added level of security provided by PIN numbers, this newest benefit of the fuel card is to be rolled out throughout 2013.

When will the roll-out happen?

PIN numbers will initially be accepted at 20 Shell sites from the start of May, but even at these sites signatures will still be accepted as normal.

There is a grace period until the 1^st of September when PIN numbers will become mandatory at all Shell sites.

We will be contacting you to inform you of your Shell PIN numbers in due course, we will of course be sure to get these PIN numbers to you in plenty of time.

Where will I be able to use my euroShell PIN card?

euroShell CRT fuel card
Your Shell PIN numbers will be mandatory at all Shell sites from the 1^st September onwards; we will be contacting you in due course to notify you of your Shell PIN numbers.

euroShell fleet fuel card
You will be required to enter a PIN number at all Shell sites on your euroShell fleet fuel card, however at all partner sites (Esso, Texaco, Total & Gleaner sites) Shell PIN numbers will not be required and you will sign for your transactions.

What do I need to do?

For now, nothing. Simply carry on using your euroShell CRT and euroShell fleet fuel cards as normal. We will be contacting you in the very near future to notify you of your PIN numbers.

What does it mean for me?

Each euroShell Card already has a PIN number contained within its magnetic strip; we will contact you to inform you of the PIN number generated by the system associated with each card to the registered card administrator.

Ordering new cards

You can continue to order new cards as usual through A.I.D. Fuel Card Services, new cards will be delivered to you within the usual 7 working days.

Lost/Stolen Cards

You can continue to block lost and stolen cards by contacting customer services. Please note however that once a card is cancelled you will need to order a new one as above.

3 strikes card block & PIN reset

If an incorrect PIN is entered 3 times in one transaction, the card will automatically be blocked as a fraud prevention measure. The card will then be unblocked after a 24 hour period, the existing PIN can still be used on the card once reactivated and there is no need to request a new card.

What does it mean for my cardholders?

At the moment; euroShell cardholders sign a printed receipt at the point of sale which is retained by the vendor as proof of authorisation to debit the purchase amount.

The introduction of PIN numbers means that euroShell cardholders will have to enter a secure 4 digit PIN number when paying for goods and services. As a result, your cards will be better protected from fraud and offer you and your cardholders peace of mind.

It is important to note that this roll-out does not include the CHIP technology – the euroShell Card will still utilise the magnetic strip on the back of the card to check its authenticity.

After go-live, all cardholders will need to memorise their assigned PIN numbers when purchasing goods and services with their euroShell Card.

This gives your business access to ALL Shell, Esso, Texaco & Total sites – further we are the only re-seller able to offer access these sites at a single, fixed weekly price.

The Shell Fleet UK Multi-Network from A.I.D. Fuel Card Services

The euroShell Fleet UK multi-network card offers access to every Shell, Esso, Texaco and Total service station throughout the U.K.

A.I.D. Fuel Card Services are proud to be the only re-seller able to offer a fixed weekly price on both unleaded and diesel fuel at all four branded site networks.

Convenience

• Nationwide network of 3,500 sites

Every Shell, Esso, Texaco & Total

• One fixed competitive weekly price at every site
• Online account management | Access all information held on your Shell fleet card at your convenience
• Mobile site locator apps | Available on iPhone & Android platforms

Controls

• Reporting and alerts on your fleets transactions
• Secure usage limits
• Set weekly nationwide price at every site

Security

• Card blocking
• CCTV at all sites
• PIN numbers at all sites from September 2013

Savings

• Shell FuelSave Diesel and unleaded
• Free your time
• Fixed nationwide weekly price
• Fuel cards are issued, reissued and replaced free of charge | We only charge 85p, should a card not be used in an entire calendar month

As promised all business cards collected were entered into a prize draw to win a bottle of champagne, we are pleased to announce the winners as below:

Day 1 |  Darren Brett

Fleetworld Group

Day 2 |  J W Cantrell

Derrick Cantrell

Day 3 | SNAP

Chris Billing

It was great to see the show so vibrant and that so many businesses had elected to put extra resources into their presence at the show from the previous year.

The Mercedes Benz stand was particularly impressive; QR Codes on the display vehicles took users to various micro sites outlining the particular features on that section of the vehicle, which alongside coffee and cake being served in their cafe all day made it a winner to us.

The Ford stand was equally impressive with visitors being able to enjoy waffles shaped as Ford logos and plenty of hot drinks; I had every intention to test my driving skills in the Ford Focus rally simulator but somehow ran out of time.

Across the three days of the show our staff enjoyed meeting customers and discussing their refuelling requirements. As a reaction to what is happening in the fleet fuel card market, we will be launching a fleet offering in the very near future – but more news on that in due course.

A number of visitors were interested in the Esso Commercial Vehicle Fuel Card, our newest offering is proving to be an excellent solution for a number of customers. Esso sites are readily available for use across the entire of the UK, this alongside competitive pricing and augmented benefits such as the site locator app. and PIN numbers being required for every site present it as a very attractive proposition.

We would also like to mention our exhibiting neighbours for the week as they were a pleasure to exhibit alongside; Key Trackers, Somerstotalkare, Jubilee Clips, Teal Patents and Key Trackers.

Jon

For the little free time that we were able to find, all the members of the team did manage to have a walk around the show. It was encouraging to see the show so vibrant and so much bigger than last year; the Ford, Mercedes and Iveco stands were impressive to name but a few.

As promised, the first of three prize draws has seen a visitor go home with a bottle of bubbly; there will be another draw tomorrow and Thursday so please do keep dropping your business cards into our collection box.

Tomorrow we will be returning to stand 4D02 to continue to discuss the challenges’ of operating within the commercial vehicle market sector and how we feel that we are here to be able to help.

We look forward to welcoming you tomorrow.

Jon

The Esso Commercial Vehicle Fuel Card is the newest offering to A.I.D. Fuel Card Services, and since its launch in January a number of companies are already benefiting from the cards features of savings, security and reliability.

The Commercial Vehicle Show 2013

Now in its fourteenth year, The Commercial Vehicle Show is the UK’s biggest and best sourcing opportunity for users of commercial vehicles. More than 16,000 visitors enjoy the chance to browse a wide selection of vehicles, spares, accessories and innovations.

Register to attend for free now

We are exciting to be taking the A.I.D. Fuel Card Services brand back to the commercial vehicle show between the 9^th and 11^th of April 2013. This will be our second time at the show, and given the successes of the previous year we have decided to double our presence; this has allowed us to introduce a seating area to welcome visitors into our stand.

Whether you are an existing customer or would simply like more information on the fuel card market, then please visit us at stand 4D02. Our friendly staff will be on hand to offer impartial advice on the fuel card market with no obligation.

It is interesting times for the fuel industry and new challenges continually present themselves to our customers as they do to our own organisation; for us the Commercial Vehicle Show is the perfect opportunity to listen to our customers needs and to lay the foundation for future strategies to meet our customers changing needs and wants.

We are a motivated to align our services with our customers’ needs; you would be forgiven for thinking that this is something that should be offered by fuel card companies as standard – and we would agree, but recent developments from within the industry have shown this is not always the case.

The Esso Commercial Vehicle card is the newest offering to our fuel card portfolio; and we already have a number of customers who are benefiting from the benefits of this card under the umbrella of A.I.D. Fuel Card Services customer orientated focus:

• The entirety of the extensive branded Esso site network
• Competitive fixed diesel price on the Esso truck network and retail related pricing at the remaining sites
• Free issue, reissue and replacement of fuel cards – we only charge 85p if a card is not used in an entire calendar month
• No hidden fees
• Free online account management

There are a number of improvements already being actioned which we look forward to sharing with you in the very near future.

Until then – we hope to see you at the Commercial Vehicle Show 2013.

A.I.D. Fuel Card Services

A.I.D. Fuel Card Services are proud to offer our customers a transparent service without any hidden fees. After all a fuel card is supposed to offer a solution to a refuelling requirement, not generate the need for additional man hours to oversee that the account is running efficiently and competitively.

With A.I.D. Fuel Cards it is simple, pay for the fuel that you use…

To us customer service is more than just being able to speak to somebody at your convenience (try us – our customer care team will be happy to help), we align our services to meet our customers’ needs by listening to them.

• Fuel cards issued, reissued and replaced free of charge
• Free online account management
• Nationwide site networks
• Site location facilities

We regret to inform you that the below sites will be temporarily closed for essential maintenance…

Closed from:
7^th January – 27^th January 2013
SHELL CARLAND CROSS
A30
MITCHELL
NEWQUAY
CORNWALL
TR8 5AY
TEL: 01872 511000

We apologise for any inconvenience, please find your nearest alternatives at:

SHELL PENHALE
KINGSLEY VILLAGE
FRADDON
ST COLUMB
CORNWALL
TR9 6NA
TEL: 01726 861224

SHELL TRAFALGAR
TREGOLLS ROAD
TRURO
CORNWALL
TR1 1PU
TEL: 01872 243970

Closed from:
9^th January – 30^th January 2013
SHELL EASINGTON EAST
A19
Hawthorn
Seaham
Durham
SR7 8SS
Tel: 01915 270930

We apologise for any inconvenience, please find your nearest alternatives at:

SHELL GEM RYHOPE
Ryhope Road
Sunderland
SR2 7ST
Tel: 0191 5147315

SHELL DURHAM
High Street
Carrville
Durham
DH1 1LU
Tel: 01913 741982

Closed from:
14^th January – 4^th February 2013
SHELL MAYBURY
166 Glasgow Road
Edinburgh
Lothain
EH12 8LS
TEL: 0131 3398434

We apologise for any inconvenience, please find your nearest alternatives at:

SHELL BOWMAC
19-21 Glasgow Road
Edinburgh
Lothian
EH12 8HW
TEL: 01313 348695

SHELL WESTERHAILES
50 Murrayburn Road
Edinburgh
Lothian
EH14 2SN
TEL: 0131 4533143

Hello and welcome to our first blog of 2013,

We hope that you have had a great Christmas and would like to wish you all the best for the New Year.

The Esso Commercial Fuel Card is the newest card to our already extensive product portfolio, if you would like more information simply call 01543 466 066 or follow THIS LINK TO APPLY NOW.

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The Esso Commercial Fuel Card
Suitable for businesses using all types of vehicles; the Esso fuel card can offer your business savings, nationwide coverage and security; backed by A.I.D. Fuel Cards customer focused service … Free fuel cards, free on-line account management, transparency, choice & control.

SAVINGS
Competitive weekly Platts related pricing at truck sites, pump related pricing at the remaining sites, free online account management & free fuel cards

SECURITY
PIN numbers required at all sites & in built velocity control to manage card usage for additional security.

SITE NETWORK
The entirety of Esso’s branded network.

ON-LINE ACCOUNT MANAGEMENT
Access your account at your convenience; all data that is held on the cards is available to view on screen or to export into Excel for your own reporting.

FREE FUEL CARDS
A.I.D. Fuel Card Services issue, reissue and replace your fuel cards FREE of charge. We only charge 85p if a card is not used in an entire calendar month – compare us to other providers.

SITE LOCATING FACILITIES
Branded site network located on key routes and FREE satellite navigation site downloads & FREE site locator app for smart phones.

CUSTOMER SERVICE
Your account will be allocated a dedicated customer service operative and pricing coordinator to deal personally with any queries.

CALL 01543 466 066 FOR MORE INFORMATION

Our Christmas and New Years opening hours …

24th December : 09:00 – 13:00
25th December : Closed
26th December : Closed
27th December : 08:30 – 17:00
28th December : 08:30 – 17:00
31st December : 08:30 – 17:00
1st January : Closed

2nd January : Business as usual